Data We Gather When You Use Our Platform
We collect personal information in three situations: when you register an account, when you fund it, and when you contact support. Registration data includes your name, email address, and date of birth. Payment data covers the wallet or bank reference tied to a Touch 'n Go
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eWallet, Boost, GrabPay, DuitNow, or FPX transaction — we store the reference number, not your full wallet credentials. Device data is collected automatically: your browser type, IP address, and session timestamps help us detect unusual login attempts. If you reach us through live chat or email,
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we keep a record of that conversation to resolve your query and to improve how our support team responds. We do not sell this data to third parties, and we do not share it beyond the payment processors and fraud-prevention services that need it to complete
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your transaction. Retention follows what is required under applicable law — some account records are kept for a defined period after account closure. You may request a copy of your data, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to
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hold it. Access or eligibility for account features depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.